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Language in Pharmacy Practice

Language in Pharmacy Practice

Language and patient care

Language in pharmacy and science

Many of us serve patients, families, and colleagues who speak Hausa, Yoruba, Igbo, or Pidgin at home. A few warm words build trust, and clear communication keeps people safe.

Why it matters

Small efforts in language open the door to better care and stronger partnerships.

Start with a greeting

A greeting in a patient’s own language shows respect before the conversation even begins. Trust comes first, and counseling goes better when it does.

Say names with care

Nigerian names carry meaning. Ask how a name is pronounced, then listen to it on Forvo, a free pronunciation dictionary, and practice it.

Check understanding

Ask patients to explain in their own words how they will take a medicine. This teach-back method works in every language and catches misunderstandings early.

For scientists and researchers

Research and collaboration in Nigerian communities go better when partners and participants are greeted in the language they use every day. Consent forms and study materials still need professional translation, not phrase lists.

Warm words for the counter and the lab

Friendly openers, not medical instructions. Spellings, tones, and usage vary by region.

Yoruba

  • Ẹ kú àárọ̀ (good morning)
  • Ẹ kú ọ̀sán (good afternoon)
  • Ẹ pẹ̀lẹ́ (sorry for your trouble)
  • Ẹ ṣé (thank you)

Igbo

  • Ndeewo (hello)
  • Kedu? (how are you?)
  • Ndo (sorry for your trouble)
  • Daalụ (thank you)

Hausa

  • Sannu (hello, also said to someone who is unwell or tired)
  • Ina kwana (good morning)
  • Yaya jiki? (how are you feeling?)
  • Na gode (thank you)

Pidgin

  • How far? (hello)
  • How body? (how are you feeling?)
  • Sorry o (sorry for your trouble)
  • Thank you o (thank you)
Use qualified interpreters for clinical communication. These phrases are greetings only. For counseling, consent, or medication instructions, always use a qualified medical interpreter. Please confirm any phrase with a native speaker before relying on it.

Free professional resources

From U.S. federal agencies, free to use.

Think Cultural Health

Free e-learning programs from the HHS Office of Minority Health on culturally and linguistically appropriate care.

National CLAS Standards

Fifteen standards for culturally and linguistically appropriate services, including offering language assistance to patients at no cost to them.

Teach-back method

A short guide from the Agency for Healthcare Research and Quality, with examples you can use at the counter or in a consult.

Heading to Nigeria for a mission or a visit?

Medical missions, conferences, and family visits all go better with a greeting in the local language. Learn the basics before you go, and keep a qualified interpreter or bilingual colleague for anything clinical. See travel phrases and courtesies.

These are independent third-party resources. NAPPSA does not endorse them and receives no payment from any of them. Every resource listed is free to use. About these listings